{"id":4681,"date":"2017-12-18T13:54:08","date_gmt":"2017-12-18T11:54:08","guid":{"rendered":"https:\/\/cashlogy.com\/?p=4681"},"modified":"2017-12-18T13:54:08","modified_gmt":"2017-12-18T11:54:08","slug":"pourquoi-est-il-important-reduire-le-temps-dattente-vos-clients","status":"publish","type":"post","link":"https:\/\/cashlogy.com\/fr\/pourquoi-est-il-important-reduire-le-temps-dattente-vos-clients\/","title":{"rendered":"Pourquoi est-il si important de r\u00e9duire le temps d\u2019attente de vos clients ?"},"content":{"rendered":"<p>M\u00eame si vos clients sont souvent conscients du fait de devoir attendre leur tour lorsqu\u2019ils entrent dans votre \u00e9tablissement, il est essentiel de consid\u00e9rer la gestion du<strong> temps d\u2019attente de vos clients<\/strong> comme un \u00e9l\u00e9ment strat\u00e9gique rev\u00eatant une importance capitale pour votre entreprise.<!--more--><\/p>\n<p>Le temps d\u2019attente n\u00e9cessaire pour servir vos clients est l\u2019un des \u00e9l\u00e9ments qui influencent le plus leur exp\u00e9rience d\u2019achat, au point m\u00eame que tous vos efforts pour proposer un produit ou un service de qualit\u00e9 et pour \u00e9tablir des proc\u00e9dures d\u2019attention \u00e0 la client\u00e8le correctes et ad\u00e9quates pour vos clients peuvent \u00eatre r\u00e9duits \u00e0 n\u00e9ant.<\/p>\n<p>Voil\u00e0 pourquoi il est n\u00e9cessaire d\u2019\u00eatre conscient des risques associ\u00e9s \u00e0 une gestion inefficace du temps d\u2019attente, car lorsqu\u2019un client commence \u00e0 penser qu\u2019il perd son temps, la valeur per\u00e7ue de son achat commencera \u00e0 diminuer drastiquement \u00e0 tous les niveaux, jusqu\u2019\u00e0 ce qu\u2019il devienne m\u00eame impossible de compenser ce ph\u00e9nom\u00e8ne avec d\u2019autres mesures de fid\u00e9lisation d\u00e9velopp\u00e9es dans votre entreprise.<\/p>\n<p>Pour r\u00e9duire ce risque, vous pouvez mettre en \u0153uvre certaines des mesures que nous vous proposons ci-dessous\u00a0:<\/p>\n<ul>\n<li>Utiliser les donn\u00e9es historiques des ventes des ann\u00e9es pr\u00e9c\u00e9dentes, afin de planifier les besoins en personnel \u00e0 l\u2019avance \u00e0 diff\u00e9rentes p\u00e9riodes de l\u2019ann\u00e9e.<\/li>\n<li>Concevoir une certaine ambiance au sein de l\u2019\u00e9tablissement afin de rendre l\u2019attente plus supportable, en \u00e9vitant les \u00e9l\u00e9ments stressants et en encourageant la pr\u00e9sence d\u2019alternatives pour divertir les clients.<\/li>\n<li>Incorporer des syst\u00e8mes pour la gestion des postes en b\u00e9n\u00e9fice du client, comme la mise en place d\u2019une file unique ou la mise en place de syst\u00e8mes pour la gestion des postes.<\/li>\n<li>Dimensionner le nombre de caisses en fonction du nombre de clients pr\u00e9sents \u00e0 chaque moment, en adaptant les points d\u2019encaissement aux besoins sp\u00e9cifiques de l\u2019entreprise tout au long de la journ\u00e9e.<\/li>\n<\/ul>\n<p>Mais en plus de toutes ces mesures, ou si celles-ci ne peuvent pas \u00eatre appliqu\u00e9es dans votre entreprise, nous vous recommandons de vous informer sur tout ce que peut faire <strong><em>Cashlogy <\/em><\/strong>pour vous sur notre site Web.<\/p>\n<p>Avec les syst\u00e8mes <strong><em>Cashlogy<\/em><\/strong> d\u2019<em>Azkoyen<\/em>, vous pourrez mettre en place un syst\u00e8me d\u2019encaissement beaucoup plus rapide, plus efficace et plus s\u00fbr, ce qui vous permettra d\u2019am\u00e9liorer consid\u00e9rablement vos op\u00e9rations de paiement et, par cons\u00e9quent, d\u2019am\u00e9liorer la gestion de votre relation avec les clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":15,"featured_media":108,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[57],"tags":[],"class_list":["post-4681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi est-il si important de r\u00e9duire le temps d\u2019attente de vos clients ? 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