{"id":1127,"date":"2016-11-26T18:30:44","date_gmt":"2016-11-26T17:30:44","guid":{"rendered":"https:\/\/cashlogy.com\/?p=1127\/"},"modified":"2017-02-10T18:35:36","modified_gmt":"2017-02-10T17:35:36","slug":"important-de-reduire-temps-dattente-de-nos-clients","status":"publish","type":"post","link":"https:\/\/cashlogy.com\/fr\/important-de-reduire-temps-dattente-de-nos-clients\/","title":{"rendered":"Pourquoi est-il important de r\u00e9duire le temps d\u2019attente de nos clients?"},"content":{"rendered":"<p>M\u00eame si lorsque les clients viennent dans votre \u00e9tablissement ils le font g\u00e9n\u00e9ralement conscients de la possibilit\u00e9 de devoir attendre leur tour, il est essentiel que vous consid\u00e9riez la gestion du temps d\u2019attente de vos clients comme un \u00e9l\u00e9ment strat\u00e9gique d\u2019\u00e9norme importance pour votre commerce.<br \/>\nLe temps d\u2019attente n\u00e9cessaire pour vous occuper de vos clients est l\u2019un des \u00e9l\u00e9ments qui influe le plus dans votre exp\u00e9rience d\u2019achat, jusqu\u2019au point de pouvoir ruiner tous vos efforts dans l\u2019offre d\u2019un produit ou service de qualit\u00e9 contrast\u00e9e et l\u2019\u00e9tablissement de proc\u00e9dure de service client\u00e8le correctes et adapt\u00e9es \u00e0 votre public.<!--more--><br \/>\n\u00c0 cet effet, il faut que vous preniez conscience des risques li\u00e9s \u00e0 une gestion inefficace du temps d\u2019attente, car dans la mesure o\u00f9 un client commence \u00e0 penser qu&rsquo;il perd son temps, la valeur per\u00e7ue de son achat, \u00e0 tous les niveaux, diminuera de mani\u00e8re drastique, jusqu\u2019\u00e0 rendre impossible de r\u00e9ussir toutes les autres mesures de fid\u00e9lisation que vous d\u00e9veloppez.<br \/>\nPour r\u00e9duire ce risque, vous pouvez mettre en pratique certaines des mesures que nous vous proposons ci-dessous :<\/p>\n<ul>\n<li>Utilisez les donn\u00e9es historiques de ventes des pr\u00e9c\u00e9dentes ann\u00e9es pour planifier \u00e0 l\u2019avance votre besoin de personnel dans les diff\u00e9rentes p\u00e9riodes de l\u2019ann\u00e9e.<\/li>\n<li>Concevez une ambiance de l\u2019\u00e9tablissement qui rende l\u2019attente plus agr\u00e9able, en \u00e9vitant les \u00e9l\u00e9ments stressants et en favorisant la pr\u00e9sence d\u2019alternatives qui divertissent les clients.<\/li>\n<li>Int\u00e9grez des syst\u00e8mes pour g\u00e9rer les ordres de passage qui favorisent le client, comme l\u2019\u00e9tablissement d\u2019une file unique ou la mise en \u0153uvre de syst\u00e8mes pour g\u00e9rer les ordres.<\/li>\n<li>Dimensionnez le nombre de caisses en fonction de l\u2019affluence des clients \u00e0 tout moment, en adaptant les points d\u2019encaissement aux besoins ponctuels de votre commerce tout au long de la journ\u00e9e.<\/li>\n<\/ul>\n<p>Mais, au-del\u00e0 de toutes ces mesures, ou dans le cas o\u00f9 il vous serait impossible de les appliquer dans votre commerce, nous vous recommandons de vous informer sur notre site Internet sur tout ce que <strong>Cashlogy<\/strong> peut faire pour vous.<br \/>\nAvec les syst\u00e8mes <strong>Cashlogy<\/strong> d\u2019Azkoyen vous pourrez mettre en \u0153uvre un syst\u00e8me d\u2019encaissement bien plus rapide, efficace et s\u00fbr, qui contribuera \u00e0 am\u00e9liorer d\u2019une mani\u00e8re spectaculaire l\u2019encaissement des op\u00e9rations et, par cons\u00e9quent, la gestion de la relation avec vos clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":15,"featured_media":108,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[57],"tags":[],"class_list":["post-1127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi est-il important de r\u00e9duire le temps d\u2019attente de nos clients? 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