{"id":8732,"date":"2019-05-22T13:19:21","date_gmt":"2019-05-22T11:19:21","guid":{"rendered":"https:\/\/cashlogy.com\/?p=8732"},"modified":"2019-05-22T13:33:50","modified_gmt":"2019-05-22T11:33:50","slug":"conoce-clientes-tipos-perfil-como-tratarlos-parte-uno","status":"publish","type":"post","link":"https:\/\/cashlogy.com\/es\/conoce-clientes-tipos-perfil-como-tratarlos-parte-uno\/","title":{"rendered":"Conoce a tus clientes: Tipos de perfil y como tratarlos (Parte 1)"},"content":{"rendered":"<p>Trabajar de cara al p\u00fablico es uno de los quebraderos de cabeza m\u00e1s comunes de cualquier trabajador. Solo el tiempo y la experiencia nos dan la entereza necesaria para sobrellevar cualquier situaci\u00f3n y nos dan el <strong>conocimiento necesario para tratar a cualquier cliente<\/strong>.<!--more--><\/p>\n<p>Para que te sea m\u00e1s sencillo, vamos a realizar una peque\u00f1a segmentaci\u00f3n para que aprendas los <strong>tipos de clientes y como atenderlos<\/strong>:<\/p>\n<p>1. <strong>Introvertido<\/strong>: Las personas introvertidas son un tipo de cliente bastante dif\u00edcil de atender. Los hay que <strong>necesitan ayuda, pero no se atreven a iniciar una conversaci\u00f3n<\/strong> y luego est\u00e1n los que evitan la conversaci\u00f3n y son independientes.<\/p>\n<p>Es muy importante aprender a <strong>identificar sus necesidades<\/strong> antes de iniciar la conversaci\u00f3n. Lo mejor es observarlos, ofrecerles nuestra ayuda con amabilidad si notamos dudas y nunca elevar la voz cuando nos hablen.<\/p>\n<p>2. <strong>Indeciso<\/strong>: Este tipo de cliente suele tener muchas dudas y requiere de un mayor tiempo de asesoramiento. Es un cliente que necesita informaci\u00f3n antes de finalizar el proceso de compra pero que si recibe buena atenci\u00f3n se puede transformar en un cliente fiel.<\/p>\n<p>Es <strong>importante no perder la calma<\/strong>, ayuda mucho si le ofrecemos comparativas entre productos o servicios similares y, si es posible, a\u00f1adir nuestra propia opini\u00f3n si hemos probado el producto en el que est\u00e1 interesado.<\/p>\n<p>3. <strong>Entendido<\/strong>: Los clientes que entran en un comercio habiendo buscado informaci\u00f3n de antemano cada vez abundan m\u00e1s. Vivimos en la era de internet y ahora incluso buscamos un diagn\u00f3stico m\u00e9dico en la red y rebatimos a los m\u00e9dicos.<\/p>\n<p><strong>Este tipo de clientes suelen ser orgullosos<\/strong>, tienen un perfil alto y creen conocer a fondo el producto o la empresa. La mejor forma de atenderlos es aportando <strong>datos complementarios a lo que nos explica el cliente<\/strong>, hay que ser paciente y escucharlos de forma activa. Estos clientes se ir\u00e1n de la tienda si el personal que atiende no est\u00e1 cualificado y conoce a fondo el producto.<\/p>\n<p>4. <strong>Ocupado<\/strong>: Estos clientes est\u00e1n hablando por tel\u00e9fono mientras compran, mandan correos, tienden al desorden y el estr\u00e9s les persigue.<\/p>\n<p>En este caso <strong>debemos intentar que se relajen<\/strong>, que desconecten 5 minutos para que disfruten de la compra. Pero, al mismo tiempo, nunca tenemos que obligarlos a centrar su atenci\u00f3n, si ellos deciden ser multitarea debemos respetarlo y tener empat\u00eda porque al estar tan nerviosos pueden enfadarse f\u00e1cilmente si perciben que no les entendemos.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":17,"featured_media":8733,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-8732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pequeno-comercio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conoce a tus clientes: Tipos de perfil y como tratarlos (Parte 1) - Cashlogy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cashlogy.com\/es\/conoce-clientes-tipos-perfil-como-tratarlos-parte-uno\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conoce a tus clientes: Tipos de perfil y como tratarlos (Parte 1) - 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