{"id":13005,"date":"2022-04-06T09:00:54","date_gmt":"2022-04-06T07:00:54","guid":{"rendered":"https:\/\/cashlogy.com\/?p=13005"},"modified":"2022-03-23T16:11:41","modified_gmt":"2022-03-23T14:11:41","slug":"ventajas-de-establecer-un-protocolo-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/","title":{"rendered":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente"},"content":{"rendered":"<p><b>Establecer un protocolo de atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> y aumentar el esfuerzo de tu negocio en este \u00e1rea es una de las mejores formas de fidelizar al cliente y que no pare de recomendarte a las personas de su entorno.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La principal <\/span><b>ventaja de tener un protocolo de atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> es que tus trabajadores estar\u00e1n entrenados ante cualquier situaci\u00f3n y podr\u00e1n hacer frente a eventualidades del d\u00eda a d\u00eda, as\u00ed como minimizar un conflicto y reducir el impacto de cualquier situaci\u00f3n negativa.<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Aunque es un tema muy com\u00fan en el \u00e1mbito del marketing, lo cierto es que a\u00fan a d\u00eda de hoy hay muchas personas que no saben <\/span><b>qu\u00e9 es el protocolo de atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> y por qu\u00e9 es tan importante tener uno sin importar si formas parte de una multinacional o de si trabajar en un negocio familiar en tu barrio de siempre.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">En una <\/span><b>gu\u00eda de atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> se detallan al mil\u00edmetro toda la informaci\u00f3n, situaciones, estrategias, resoluci\u00f3n de conflictos y l\u00edneas de comunicaci\u00f3n para responder a los clientes y que el di\u00e1logo sea fluido.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">El <\/span><b>protocolo de atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> se puede implementar en oficinas, comercios o cualquier empresa. La garant\u00eda de una interacci\u00f3n positiva con el cliente es una red de seguridad que facilita las gestiones del d\u00eda a d\u00eda y que reduce los problemas y la ansiedad entre los trabajadores.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Los protocolos de atenci\u00f3n al cliente te ayudan a <\/span><b>hacer frente a crisis y eventualidades<\/b><span style=\"font-weight: 400;\">, tambi\u00e9n te entrenan para la atenci\u00f3n telef\u00f3nica con los clientes y favorecen la gesti\u00f3n con proveedores y otras relaciones externas.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00bfQu\u00e9 tipo de problemas sueles ver en tu trabajo d\u00eda a d\u00eda? \u00bfHas recibido formaci\u00f3n en tu oficina o tienda para saber gestionar una crisis o un conflicto con un cliente o un proveedor? Comenta con nosotros tus experiencias y consejos sobre este tema.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":15,"featured_media":13006,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-13005","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pequeno-comercio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy<\/title>\n<meta name=\"description\" content=\"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy\" \/>\n<meta property=\"og:description\" content=\"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Cashlogy\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-06T07:00:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marketing\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\"},\"author\":{\"name\":\"Marketing\",\"@id\":\"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41\"},\"headline\":\"Ventajas de establecer un protocolo de atenci\u00f3n al cliente\",\"datePublished\":\"2022-04-06T07:00:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\"},\"wordCount\":353,\"image\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg\",\"articleSection\":[\"Peque\u00f1o comercio\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\",\"url\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\",\"name\":\"Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy\",\"isPartOf\":{\"@id\":\"https:\/\/cashlogy.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg\",\"datePublished\":\"2022-04-06T07:00:54+00:00\",\"author\":{\"@id\":\"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41\"},\"description\":\"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.\",\"breadcrumb\":{\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage\",\"url\":\"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg\",\"contentUrl\":\"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg\",\"width\":1000,\"height\":667,\"caption\":\"protocolo de atenci\u00f3n al cliente cashlogy\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/cashlogy.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ventajas de establecer un protocolo de atenci\u00f3n al cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cashlogy.com\/#website\",\"url\":\"https:\/\/cashlogy.com\/\",\"name\":\"Cashlogy\",\"description\":\"Bienvenido al comercio seguro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cashlogy.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41\",\"name\":\"Marketing\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cashlogy.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/63d52b53a0454a459913a2518fd736d4ac41b94818b0a4a7337571bfff4a89e6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/63d52b53a0454a459913a2518fd736d4ac41b94818b0a4a7337571bfff4a89e6?s=96&d=mm&r=g\",\"caption\":\"Marketing\"},\"sameAs\":[\"https:\/\/x.com\/marketing1\"],\"url\":\"https:\/\/cashlogy.com\/es\/author\/marketing\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy","description":"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/","og_locale":"es_ES","og_type":"article","og_title":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy","og_description":"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.","og_url":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/","og_site_name":"Cashlogy","article_published_time":"2022-04-06T07:00:54+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg","type":"image\/jpeg"}],"author":"Marketing","twitter_misc":{"Escrito por":"Marketing","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#article","isPartOf":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/"},"author":{"name":"Marketing","@id":"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41"},"headline":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente","datePublished":"2022-04-06T07:00:54+00:00","mainEntityOfPage":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/"},"wordCount":353,"image":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg","articleSection":["Peque\u00f1o comercio"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/","url":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/","name":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente - Cashlogy","isPartOf":{"@id":"https:\/\/cashlogy.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage"},"image":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg","datePublished":"2022-04-06T07:00:54+00:00","author":{"@id":"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41"},"description":"Os contamos por qu\u00e9 es importante establecer un protocolo de atenci\u00f3n al cliente para aumentar las posibilidades de fidelizar a tus clientes.","breadcrumb":{"@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#primaryimage","url":"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg","contentUrl":"https:\/\/cashlogy.com\/wp-content\/uploads\/2022\/03\/shutterstock_1031201209.jpg","width":1000,"height":667,"caption":"protocolo de atenci\u00f3n al cliente cashlogy"},{"@type":"BreadcrumbList","@id":"https:\/\/cashlogy.com\/es\/ventajas-de-establecer-un-protocolo-de-atencion-al-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/cashlogy.com\/es\/"},{"@type":"ListItem","position":2,"name":"Ventajas de establecer un protocolo de atenci\u00f3n al cliente"}]},{"@type":"WebSite","@id":"https:\/\/cashlogy.com\/#website","url":"https:\/\/cashlogy.com\/","name":"Cashlogy","description":"Bienvenido al comercio seguro","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cashlogy.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/cashlogy.com\/#\/schema\/person\/b7b66dcac4a30bac42a3202dd5108e41","name":"Marketing","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/cashlogy.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/63d52b53a0454a459913a2518fd736d4ac41b94818b0a4a7337571bfff4a89e6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/63d52b53a0454a459913a2518fd736d4ac41b94818b0a4a7337571bfff4a89e6?s=96&d=mm&r=g","caption":"Marketing"},"sameAs":["https:\/\/x.com\/marketing1"],"url":"https:\/\/cashlogy.com\/es\/author\/marketing\/"}]}},"_links":{"self":[{"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/posts\/13005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/comments?post=13005"}],"version-history":[{"count":1,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/posts\/13005\/revisions"}],"predecessor-version":[{"id":13012,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/posts\/13005\/revisions\/13012"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/media\/13006"}],"wp:attachment":[{"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/media?parent=13005"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/categories?post=13005"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cashlogy.com\/es\/wp-json\/wp\/v2\/tags?post=13005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}